At Home Comfort USA, we place customer service first, above all else. We strive to do the best job possible to ensure your AC unit runs as efficiently as possible, keeping you cool and comfortable without wasting a lot of energy. Our team of highly trained and licensed HVAC technicians is skilled in HVAC installation, maintenance, and repair. We solely use quality-tested parts from top manufacturers. We’ve worked hard to build a reputation as one of Southern California’s most trustworthy and dependable HVAC companies.
Unfortunately, not all SoCal HVAC companies are as dedicated to their customers as Home Comfort USA. You’ve probably heard the horror stories about homeowners being scammed by dishonest HVAC contractors who didn’t show up when they were supposed to or didn’t show up at all, went over budget, used substandard parts, didn’t hook the unit up properly, and more. These types of shady operators not only cause homeowners all kinds of headaches, but they make it hard on honest HVAC companies like Home Comfort USA, who must reassure customers that we aren’t some fly-by-night outfit.
Before you agree to have any work done on your air conditioner, you’ll want to make sure you’re doing business with a trustworthy HVAC company. Here are three ways you can determine whether an HVAC company is trustworthy or not:
Do Some Research
Check the company’s website and social media feeds. A reputable HVAC company will feature a “reviews” page with comments posted by their customers. The website will also provide you with more details about the business, such as how long they’ve been in business. Other online resources include review sites like Google My Business, Yelp, Angie’s List, or the Better Business Bureau. Be wary of HVAC companies that don’t have an online presence. Another good idea would be to contact the HVAC company and ask for references; if they’re reluctant to do so, consider taking your business elsewhere.
Check Their Qualifications
It’s important to take a look at the qualifications, certifications, and licenses an HVAC company has to determine if they’re legit or not.
In California, HVAC technicians aren’t required to obtain a state license before entering the field. However, HVAC technicians who wish to work at the contractor level in California must obtain a specialty contractor’s license through the Department of Consumer Affairs or Contractors State Licensing Board (CSLB). To get a California HVAC Specialty Contractor license, an HVAC technician must possess a certain level of training and experience in heating, ventilation, and cooling systems, post a $15,000 contractor bond, and be self-insured.
Get A Written Quote Before Work Starts
Always request a written quote before agreeing to an HVAC job. A trustworthy HVAC company will be able to break down the costs for you, including labor and parts. Without a written quote, you could be on the hook for unnecessary charges. It’s a good idea to get quotes from multiple contractors to ensure you get the best deal. Avoid using an HVAC company that won’t provide you with a written quote.
Look out for HVAC contractors who try to rush or pressure into making a decision, aren’t affiliated with any company, install used parts, don’t use licensed contractors, haven’t been around too long, or arrive unexpectedly without an appointment.
I Live in the Anaheim Area and I'm Looking For an HVAC Company Near Me
If you’re experiencing HVAC problems, Home Comfort USA is here to help. We install and repair HVAC systems throughout Southern California. Our dedication to customer service and satisfaction earned us the 2018 Angie’s List Super Service Award. Contact Home Comfort USA at 888-462-0089 to schedule a service call. We’re open 24 hours and are ready to respond to any HVAC emergency.
